Company Name: iCREATE
Website: https://www.icreateom.com

At iCREATE, we are committed to delivering your orders safely and on time. This Shipping Policy outlines how and when your items will be delivered.

1. Processing Time

  • Orders are typically processed within 2–4 business days.

  • Custom or 3D printed products may require 5–10 business days for production, depending on complexity.

  • Orders are not processed, shipped, or delivered on weekends or holidays.

2. Shipping Rates & Delivery Estimates

  • Shipping charges are calculated at checkout based on weight, destination, and selected shipping method.

  • Estimated delivery times:

    • Domestic (Oman): 1–3 business days

    • GCC countries: 3–7 business days

    • International: 7–14 business days
      Note: Delivery times are estimates and not guaranteed.

3. Shipping Carriers

We partner with trusted local and international carriers, including:

  • Aramex

  • DHL

  • Oman Post

  • FedEx (for international shipping)

4. Tracking Your Order

Once your order ships, you will receive a confirmation email with tracking information. You can also check the status via our Contact Page.

5. Customs & Import Duties (International Orders)

  • International orders may be subject to customs fees, import taxes, or other charges imposed by your country.

  • These fees are not included in our prices and are the responsibility of the customer.

6. Shipping Address Accuracy

  • Please ensure that all shipping information is correct.

  • We are not responsible for delays or losses caused by incorrect or incomplete addresses.

7. Lost or Damaged Shipments

If your shipment is lost or arrives damaged, please notify us within 3 days of delivery. We will work with the shipping carrier to resolve the issue as quickly as possible.

8. Contact Us

For questions regarding shipping, tracking, or delivery issues, please contact us:

📧 Email: info@icreateom.com
📩 Contact Form: store.idlserv.com/contact-us